Engineering Director @ SalesforceKapil Agarwal is an Engineering Director in Salesforce and leading the Service Cloud Voice product that integrates intelligent telephony into Salesforce for a seamless agent experience. The v1 launch of Service Cloud brings voice calls and digital channels together helping agents better help customers. He takes great pride in building a culture where people are constantly learning, growing and innovating. He empowers teams with operational excellence and processes that scale. Prior to Salesforce Kapil worked in both consumer and enterprise products. He worked in Microsoft for hotmail.com(now outlook.live.com) and in IBM on the unstructured data. As a passionate and engineering leader, Kapil is focussed on building high performing teams and has a proven track record of delivering enterprise quality products.